Terms and Conditions

1. About Us

The Good Skin Company is a registered and regulated aesthetics and wellness clinic, providing non-surgical aesthetic treatments and holistic wellness services. We operate in accordance with the guidelines set by the Care Quality Commission (CQC) and uphold the highest standards of clinical governance and patient care.

2. Appointments

- Appointments can be scheduled via our online booking system, by phone, or in person. Certain treatments may require a consultation prior to booking.
- Some treatments necessitate a consultation, which may involve a cooling-off period before proceeding.
- We reserve the right to refuse treatment if it is deemed clinically inappropriate or unsafe.

3. Cancellation & No-Show Policy

- A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
- Cancellations made within 48 hours of the appointment will incur a 100% cancellation fee or forfeiture of the booking deposit.
- Failure to attend an appointment without prior notice will result in the full treatment cost being charged.
- Clients with repeated no-shows or late cancellations may be required to prepay for future appointments.

4. Lateness

- Clients are advised to arrive at least 5 minutes early for their appointments.
- Arriving more than 10 minutes late may result in a shortened session or rescheduling to avoid disrupting subsequent bookings.

5. Medical Information & Consent

- Clients must complete a comprehensive medical history form prior to treatment and inform us of any changes.
- All treatments require informed consent, including a verbal explanation and signed agreement.
- We reserve the right to decline or postpone treatment if clinical suitability is not established.

6. Results & Guarantees

- While we strive for optimal outcomes, individual results may vary due to physiological differences and lifestyle factors.
- No treatment can be guaranteed, and maintenance or follow-up sessions may be recommended.

7. Children and Minors

- Treatments are available only to clients aged 18 and over. However, skincare consultations are available for those aged 16 and over, with the offering of advice and home care products only with parental consent.
- Children may accompany clients to the clinic but must be supervised by a parent or guardian in the waiting area at all times.
- For safety and regulatory reasons, children are not permitted in treatment rooms.
- The clinic does not accept responsibility for the supervision of children on the premises. Full responsibility lies with the accompanying parent or guardian.

8. Pricing & Payment

- All prices are subject to change without prior notice but will be confirmed at the time of booking.
- We accept major credit/debit cards, bank transfers, and approved payment plans.
- Full or partial payment may be required at the time of booking, depending on the treatment.

9. Refunds

- Fees for treatments already provided are non-refundable.
- Refunds on prepaid treatments are at the clinic’s discretion and may be subject to administration fees.
- Refunds in the event of treatment being cancelled before 48hours notice of the appointment, are applicable.

10. Confidentiality & Data Protection

- We respect your privacy and handle all personal and medical data in accordance with the UK GDPR and Data Protection Act 2018.
- Your information will not be shared without consent unless legally required.

11. Complaints

- If you are dissatisfied with any aspect of our service, please speak directly with a member of our team.
- A formal complaints procedure is available upon request and complies with CQC standards.
- We will acknowledge all written complaints within two working days and aim to respond within twenty working days.

12. Changes to Terms

We may update these Terms periodically. Any changes will be published on our website and deemed accepted by continued use of our services.